FREQUENTLY ASKED QUESTIONS

I AM A NEW USER, HOW DO I REGISTER? 

For new users, please click “Sign In” on the site homepage to be directed to a log-in screen with a link to register.  Once you have created your account, an automated message will be sent to your email with an activation link. Once activated, you can log-in and begin the entry process. 

If you do not receive the activation email, please contact processing@newyorkfestivals.com and a representative will assist you. 

WHAT SHOULD I DO IF I HAVE TROUBLE LOGGING IN OR CAN'T REMEMBER MY PASSWORD? 

If you have trouble logging-in or don’t remember your password, please navigate to the log-in page and click the “Forgot Password” link. You will be asked to enter your email. Once submitted, you will be sent an email containing a link and instructions to reset your password. Once you have saved your information, you can log-in to your account and begin the entry process. 

CAN I SUBMIT THE SAME ENTRY INTO MORE THAN ONE CATEGORY? 

Yes, you may submit the same entry into more than one category.  Please note that an entry fee will be charged for every category entered and that each category group has entry limits- Please refer to the descriptions found in our Category Guide for specifics.  

IF I'M UNSURE OF THE CORRECT CATEGORY FOR MY ENTRY WHAT DO I DO? 

Search for the category that most closely relates to your submission's type, primary purpose, content, or target audience.  If you still aren’t sure, please email us with your concerns about which category is the best fit. Please include your piece, a brief description and which category groups and categories you think may work. Email this info to: processing@NewYorkFestivals.com. You can also call 212-643-4800, though it will be easier to help you if we can see the entry first. 

CAN I ENTER THE SAME WORK IN MULTIPLE NEW YORK FESTIVALS COMPETITIONS? 

Yes, as long as your works fit the criteria for submissions. Please note that there is an entry fee for each competition or category you enter. 

HOW DO I ADD AN ENTRY SUBMISSION TO MY CART? 

You can add an Entry to your cart either via the “Review” step in the entry process, or through your Account Dashboard.  Unfinished entries will be saved under either the “Incomplete” or “Complete” drafts section of your Dashboard. 

I AM READY TO UPLOAD MY ENTRIES. HOW DO I DO THIS? 

You can upload your work either in Step 2 of the entry process, or after checkout via the “Upload Piece” link found under your Account Dashboard.  Please select “Upload Later” in Step 2 to upload after checkout. 

In addition to your digital files, we require Piece Details to prepare your entry for judging.  To complete, you will need to enter the Piece's Title, Summary, File Format, and Runtime. Please make sure to upload (attach) all pieces of your entries, clicking the yellow “Save” button along the way to save your progress. 

HOW DO I MAKE SURE THAT MY ENTRIES WERE UPLOADED CORRECTLY? 

You will know your file has been uploaded and saved once you have received the green “UPLOAD COMPLETE” notification over your filename and clicked the yellow “Save” button.  If you need to upload more than 1 file, please make sure to create a new piece using either “Save and Add:” “+Case Study” or “+New Piece” to do so.  Repeat the same steps until you have uploaded all of your work or met Piece limits. 

HOW LONG CAN I EDIT MY PIECE DETAILS? 

Your Piece Details will be available for a limited period after entering.  The closer the competition draws to judging, the sooner we will begin processing entries forward and closing submissions to prevent any mid-competition changes.  If you must amend your entry after it has been closed, please write to processing@newyorkfestivals.com with details of your changes.  

IF I AM ASKED TO BE ON A JURY, CAN I STILL ENTER? 

Yes, you may still participate on our jury however you will need to abstain from scoring any work that has been submitted by your company. 

HOW DO I PAY FOR MY ENTRY?  

We have several options for payment of entry fees. We accept credit card payment using VISA, MasterCard, and AMEX. Credit Card Fees are 3% of the total order for VISA and MasterCard.  Credit Card Fees are 3.2% of total order for AMEX. Currency must be in USA dollars made payable to INTERNATIONAL AWARDS GROUP, LLC.  

For wire (or bank) transfer payments, all bank charges must be prepaid by you and an additional $75 US dollars will be added to the total amount on your invoice to cover intermediary bank fees. 

CAN I SUBMIT AN ENTRY EVEN THOUGH THE DEADLINE HAS PASSED? 

With the permission of the competition executive director, we can accept late entries. Any entry submitted after the official Final Deadline may be subject to a 10% Late Entry Processing Fee. 

I NEED AN AWARD VERIFICATION LETTER FOR IMMIGRATIAN PURPOSES, CAN YOU HELP? 

Yes!  Please compile a list of entries you have worked on with years & agency and send to Processing@Newyorkfestivals.com. We will check our records and if all is verified, send you a signed letter confirming the wins. 

CAN I WITHDRAW?  HOW DO I WITHDRAW?

Refunds of entry fees will only be granted if a request is made within 14 days of submitting entries and then a $100 fee per entry will be charged to cover additional administrative costs.  No refunds will be granted after 14 days because entries will have been processed and entered into the system, We will be able to block the entries from the judging schedule though.
NO REFUNDS WILL BE MADE ONCE JUDGING BEGINS.