FREQUENTLY ASKED QUESTIONS

We are now accepting entries for the 2024 competition. We're always at your disposal. If you need additional assistance or have any questions, concerns, or suggestions, please contact John Ottinger at processing@newyorkfestivals.com, or you can reach us at 212-271-5278

1) Why do I need to log in to submit an entry?

Logging in with your username and password allows the system to save the data you entered. It also allows you to save entry information allowing you to take a break or sign off and upon your return, the data will still be there.

2) I am a new user, how do I register?

For new users, please register on our site by clicking “Register” on the top right corner in the header. Once registered you will receive an email for activating your account. Once activated, you can login to the account and begin your entry process. 

3) What should I do If I have trouble logging in or can't remember my password?

For active users, if have trouble logging in or if you don’t remember your password, please click the “Forgot Password?” link on the login page. You will be asked to enter your email. Once you submit, our system will email instructions to reset the password, which will have a link for you to click. Once you have activated the information, you can login to your account and begin the entry process.

If you do not receive the Reset e-mail, please contact Processing@newyorkfestivals.com and a representative will assist you. 

4) Can I submit the same entry into more than one category?

Yes, you may enter it into as many categories as you wish. Entering one piece in multiple categories substantially increases your chances of winning recognition for your work. Please note that there is an entry fee for each category you enter.

If you are submitting an entry in multiple categories within the same order and all information (title, background summary, translation, asset files) is the same, our system allows you to upload only one time for all categories. Otherwise, you will need to enter, input, and upload each submission separately. 

5) Can I enter the same work in multiple competitions?

Yes, as long as your work fits the criteria for submissions. Please note that there is an entry fee for each category you enter.

6) How do I add an entry submission to my cart?

You can add an Entry to your cart either via the “Review” step in the entry process, or through your Account Dashboard. Unfinished entries will be saved under either the “Incomplete” or “Complete” drafts section of your Dashboard.

7) I am ready to upload my entries. How do I do this?

In order to upload and input piece information, you must first close your cart and pay for your entries. To upload and add piece details, log into your account, navigate to your Account Dashboard, and click the "Upload Piece" button next to your entry. That will take you to the Piece Details page to submit the piece's title, type of entry, background summary, file format, runtime, and translation (if not in English).  You can then upload the pieces of your entry.

To complete your submission, please make sure to upload all pieces of your entries and click the “Save” button along the way to save your progress. 

8) How do I make sure that my entries were uploaded correctly?

While logged-in, please navigate to your Account Dashboard and scroll down to your order.  On the right-hand side of every new entry is a link to “Upload Pieces."  Clicking that will take you to your entry's Piece Details page where you input the specific Title, Background Summary, and File. 

You will receive a green "Upload Complete" once your file has uploaded.  Please be sure to click the yellow "Save" button at the bottom to save your progress.

If your work appears to be over-written, please refer to step 7 above, you may need to create a new piece.

9) If I am asked to be on a jury, can I still enter?

Yes, you can. However, you will not be able to vote on any work that has been submitted by your company.  You will be requested to abstain from voting on your own work. 

10) If I'm unsure of the correct category for my entry, what do I do?

Select the category that most closely relates to your submission's type of program, primary purpose, content, or target audience. All submissions are reviewed prior to judging and you can email us with your concerns about which category is the best fit.

 11) How do I pay for my entry? 

We have several options for payment of entry fees. We accept credit card payment using VISA, MasterCard, and AMEX. Credit Card Fees are 3% of total order for VISA and MasterCard.  Credit Card Fees are 3.2% of total order for AMEX. Currency must be in USA dollars made payable to INTERNATIONAL AWARDS GROUP, LLC. 

For wire (or bank) transfer payments, all bank charges must be prepaid by you and an additional $150 US dollars will be added to the total amount on your invoice to cover intermediary bank fees. You must send the financial contact information for all wire transfers and any purchase order requests or tax information requirements along with your invoice to accounting@newyorkfestivals.com.

Refunds of entry fees will only be granted if a request is made within 14 days of submitting entries and then a $100 fee per entry will be charged to cover additional administrative costs.  No refunds will be granted after 14 days because entries will have been processed and entered into the system. We will be able to block the entries from the judging schedule though.
NO REFUNDS WILL BE MADE ONCE JUDGING BEGINS.

12) Can I submit an entry even though the deadline has passed?

With the permission of the competition executive director, sometimes we accept late entries. Any entry submitted after the official Final Deadline may be subject to a 10 % Late Entry Processing Fee.